The JRNI Customer Engagement Platform makes consumers actually want your attention by empowering brands to establish and enhance trusted relationships through personalized, elevated experiences, at scale. With apps for facilitating appointment scheduling, virtual queuing, and events, plus industry-leading analytics, JRNI helps retailers create memorable remote and in-person engagements that increase increase brand loyalty and drive revenue.
When manual processes prevent follow up from events, promotions, and walk-ins, customers are left behind and revenue suffers. JRNI’s AI-Powered Automation identifies and launches engagement campaigns in real-time at the moment when your audience is most likely to engage. Brands offering one-to-many events can send relevant and personalized communications before, during, and after an event, eliminating costly delays and missed opportunities.
Enables automated campaigns off of events (trunk shows, seminars, workshops) with specific journeys targeting cohorts such as registrants, attendees, and non-attendees
Eliminates tedious manual follow up and increases speed to engagement
Ensures a higher volume of qualified customers driven to 1:1 appointments
Appointment customers are more engaged than website visitors or walk-ins. According to JRNI clients, customers who schedule retail appointments spent 8x that of an average customer.
Making appointments part of your business strategy drives hard results. Forrester Consulting found that using JRNI to automate processes and offer more visibility around appointments increased appointments by 60% year on year.
If you’re using an inefficient solution for scheduling retail appointments, you’re wasting time. Forrester Consulting found that it’s possible to save hundreds of hours per year - just by implementing JRNI.
Deliver personalized engagements. Use 1:1 appointments to deliver the personalized retail experiences that drive customer conversion.
Use data to anticipate customer needs. JRNI’s industry-leading analytics tool identifies trends that help you improve your appointments strategy.
Keep them coming back for more. Confirmations, reminders, and pre- and post-appointment communication keep the conversation going - and a single portal where customers can manage their appointments history makes it easy for them to book again.
Move customers from online to on-site. Use personalized engagements to bring website visitors to you.
Offer vivid video options. If your customers want to stay remote, JRNI can help you showcase your products effectively.
Remind them that you're there for them. Reach them via SMS and email for confirmations, reminders, and follow-up communication.
Looking for an appointment scheduling solution? Download our eBook "The ROI of appointments" to understand what they can do for your retail business.
Work with flexible, scalable scheduling options. Multiple team members, services, time zones, languages...and more. JRNI is designed to make sure no scheduling requirement is too complex.
Measure results easily. Both out-of-the-box and completely customizable reports give you the data you need to improve your retail appointments strategy and increase profitability.
Integrate seamlessly with other tech. JRNI works with countless partners to make sure appointments are integrated into your whole tech stack. Whether it’s your clienteling system, your CRM system, or something else, JRNI’s integration capabilities can’t be beat.
An implementation team who will get you live quickly. JRNI’s implementation teams are experts in appointments, and will get you up and running quickly with a solution that will maximize success.
A customer success team who will work with you to fine-tune strategy. JRNI’s CSM team specializes in appointment scheduling solutions and will help review and improve your strategy.
A support team who is always there. Literally. Your customers need a system that always works, and our 24/7 support team is there to make sure that’s what they get.
Offer virtual queuing for walk-ins. Looking to offer personalized services to walk-in customers? Make sure they don’t have to wait in line for it. JRNI Virtual Queuing has you covered.
Schedule store events like product launches or Q&As. Get your customers engaged and excited with store events that drive foot traffic and revenue. JRNI Events helps you register attendees, charge ticket prices, manage the event, and more.
Go virtual with event booking solutions. If you want to keep events virtual, JRNI can help you do it.
Multinational, Multilingual and Multicultural. Designed to handle more difficult consumer requirements, including multinational, multilingual, and multicultural support.
Role-Based Access Controls. Built to meet the needs of staff who are distributed across geographies and also have different access requirements.
Integrations Supporting a Seamless Customer Journey. Supporting Front-end, back-end and real-time integrations at scale.
Not sure about the value of appointments? Download our eBook on the ROI of personalized experiences to help you make the case.
Are you giving your retail appointments the attention they deserve? Here's 45 things you should be doing to drive more customer engagement.
What should you be looking for in a retail appointment scheduling solution? We break it down for you in this guide.
Find out how JRNI can help you deliver exceptional engagements
